Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Warranty

  • Each ticket you send to the technical help staff will be responded to within less than 60 minutes. The standard queries will be taken care of instantly. Nonetheless, if the help inquiry you have sent needs some help from a certified technician, we are going to send the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Qualified Client Support Service

  • We provide you with 7 days a week customer support by using a super–fast ticket application included in your Control Panel. You can e–mail us whenever you want about any of the software applications that come pre–installed on your virtual server, this includes the chosen Linux OS, the server admin panel and our custom produced Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • A thorough and constantly updated article base is integrated into our in–house built Control Panel. It offers you quick tips on how to execute all the essential site supervision tasks. The Help section supplies descriptive how to tutorials and step–by–step video training. You can open the Help area by hitting the Help or Video buttons in the top right corner of each Control Panel section.