Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We offer a 60–minute response time guarantee for any trouble ticket or email that you send to our technical support team. We’ll swiftly answer all the typical questions and forward right away the matter to our sysadmins if further assistance is needed. If you order the Optional Admin Services package, we’ll carry out any of the included server management services at a time that has been agreed upon beforehand.
A First–Rate Customer Support Service
Our client support team will be online for you round–the–clock should you require help with our Control Panel or with any of the applications that we pre–install for you on the dedicated web hosting server. What is more if you require help tackling the regular admin tasks on your dedicated hosting server, you can check out the Optional Admin Services package, that includes backup disk storage space, OS updates on a weekly basis, troubleshooting and installation procedures, server monitoring and restarting procedures, etc.
An Intuitive Help Area
Each dedicated web hosting plan is fitted out with our free–of–cost Control Panel, which boasts an in–depth knowledgebase and a selection of how–to video tutorials. Whenever you require help working with the Control Panel, just hit the Help or Videos buttons situated in the upper right corner.