A 99.9% Server Uptime
We’ve set up our shared website hosting system using dependable hardware components and strongly customized software. Our system administrators have installed a tweaked version of Security–Enhanced Linux on all our physical machines to ensure maximum protection and reliability. We have set up a number of DDoS prevention devices along with powerful firewall programs to make sure our network is unassailable and secure.
All our shared website hosting plans packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on high–end hardware manufactured by Juniper. In addition, on every router, we’ve installed a firewall with an intricate set of rules in order to sift all dubious requests.
As a result, in all our datacenters – in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe and in our data center in Australia, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not content with our services, or if you think that they are inadequate, or if you decide that you must use a VPS hosting plans rather than a cloud hosting package – we will give you a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you’ll keep complete control over your domain names even when you terminate your account with us.
24/7 Technical Support
In case you manage a hosting firm, your support engineers are of vital importance. That is the reason why we’ve cautiously handpicked a highly accomplished group of technicians, each with many years of experience behind his back. With their help, our company offers 24x7 support with all our web hosting services.
And not just that, we offer a 1–hour response time guarantee. All help requests are answered in under an hour and our average support ticket response time is just 20 minutes!