You'll find a lot of shared website hosting companies on the market today, yet many of them are resellers that have limited resources, especially when it comes to support. A good way to distinguish them is the option to reach the company over the phone. The type of support that you'll have through this method of communication may vary depending on the provider - a few of them provide you with professional telephone support, many others offer basic and customer support only as some matters are more time-consuming and it would be a lot less difficult to be resolved via a trouble ticket, especially if the situation has to be escalated. However, it is good to find that you can get in touch with your hosting supplier as there're various small problems that can be resolved effortlessly and in a timely manner through a telephone call, not mentioning that you will be able to get more info for the services before you become a client.

Phone Support in Shared Website Hosting

We believe that the option to speak with a live consultant is rather important, so we have 3 support lines all around the world (Australia, USA and UK) and you will be able to reach us over the phone for fourteen hours every day. If you consider getting one of our shared website hosting plans, for example, you can call us and find more about our solutions before you order in order to make sure that we cover all the system requirements for your websites. Following the order, you will be able to contact us about all of the sales and / or billing difficulties you may have, or receive any general or basic tech information you need. We've aimed to find the perfect balance between telephone and ticket support, so for strictly technical matters you will have to use the ticketing system, which will help you monitor the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hrs a day as part of the support services for each and every semi-dedicated server plan that we supply. Considering that some issues are more difficult and time-consuming, you may have to open a support ticket in case you experience such a problem, but for all of your billing, general or small-scale tech issues you can always call us and we'll help you instantly so as to save you the time you will need to spend on creating a ticket. Even if you don't have an account yet, you are able to find out whether you can host your internet sites on our cutting-edge cloud platform or you're able to receive any other general information about our semi-dedicated solutions. We now have local phone numbers in the U.S.A., Great Britain and Australia plus a worldwide number, so that you are able to call the one that is nearer to where you are.