Should you ever encounter a problem with your site and be incapable of solving it on your own, ask the respective web hosting provider’s client care staff to help you bring the website back online. A fast resolution would be best, but lots of companies answer within twenty four hours and even more, especially if you’re dealing with a hosting reseller. Even if your problem can be swiftly resolved, your site may not function satisfactorily or it may not be available whatsoever for an extended interval, so you may lose prospective clients because it is quite unlikely that anybody would willingly come back to an inoperative website. Therefore, you need to make certain not only that you can reach your hosting provider, but also that they can reply and assist you in a timely manner. If a web app update doesn’t go smoothly or if you delete something by accident, for example, the website should be fixed speedily in order to avoid prolonged downtime.

One-Hour Response Guarantee in Shared Website Hosting

Our shared website hosting plans include a sixty-minute reply time guarantee, which suggests that irrespective of what question or problem you may have, we will always be there to lend a helping hand. As it is, it seldom takes more than half an hour to get a problem fixed or an inquiry answered, and this is valid for both sales and technical matters. Our customer service team reps will be at your service 24/7, even on public holidays and weekends, which means that you’ll always get timely help. We are aware of exactly how expensive time can be, so by the time we respond to your e-mail or trouble ticket, we’ll have examined the issue and, if we haven’t figured out a solution, we’ll provide you with more information about what you need to do on your end – when the case requires it. With our support service, you can rest assured that there will be someone to help you right away, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client support staff reps will be at your service all the time and they’ll answer any ticket that you open from our hosting Control Panel within sixty minutes max. The response time is guaranteed regardless of whether you have a general enquiry connected with your semi-dedicated server or you confront a problem and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time it is, we will be there to assist you, as we’re available 24-7-365 to take care of any billing, general or technical issue. In case you contact us about anything that is within our power, we’ll resolve it before we get back to you, which goes to say that you will not have to wait around for hours or days while the problem lingers. If there is something that you need to do on your end, we’ll give you the needed information – what workable solutions to try out, what actions to take, etc.