When your hosting service provider provides live chat support, you're able to talk to an agent in real-time and find out helpful information or get a problem resolved promptly. The basic advantage of using chat instead of calling to consult with a live person is that you'll need only a computer with Internet access, so you will not pay any rates if you're in another state or country. In addition, it'll be simpler to copy and paste information like domain names, usernames or error messages in other words details which are sometimes hard to give to the other side on the telephone. The real-time chat is also a quicker option to contact the hosting company's support team in comparison to using a ticketing system. Last, but not least, in the event that some trouble needs some more time to be taken care of, you're able to do something else while you wait for assistance on the live chat, therefore you won't lose time - something that's not possible in case you are on the telephone.

Live Chat Support in Shared Website Hosting

Along with the phone and ticket support, we provide live chat support too. You can get in touch with us every single day, which includes holidays and weekends, and we will give you more info about the shared website hosting plans that we provide if you are not a customer yet, or about common and billing questions if you already have a user profile. Although for entirely technical matters you will need to open a ticket to our technical assistance team, as such issues will require extra time to be taken care of, you may still get in touch with us through the live chat for some technical details. For example, we will help you set up an email address in your email client or troubleshoot numerous problems, saving you considerable amount of time. Even when our phone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we provide with our semi-dedicated plans, you're able to find the replies for any questions you have or have numerous troubles resolved in no time. The chat service is accessible each and every day, so you are able to contact an agent even on holidays and weekends. If you're unsure which package would be better for your web sites or if our revolutionary cloud hosting platform matches some system requirements, you can join the live chat before buying anything. If you're a current customer, you will be able to get more information about account settings, billing issues as well as various common tech issues you may have, for example in case you are unable to set up an email account in a client on your computer system. The live chat will save you a lot of time regardless where you are or when you get in touch with us.