Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while you are browsing your website files or updating various settings. The ticketing system is being strictly monitored 24x7x365 by our customer care staff and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to get support. In stark contrast to some providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request information in regards to any technical or billing issue. Also, you can read a collection of educative articles, which will help you solve the commonest obstacles on your own.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is integrated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated plans, which means that you won’t need an additional support platform to contact our client support staff – you can do it on the spot the moment you chance upon an obstacle. Sending a new ticket takes a few clicks of the mouse and finding an older one is just as simple. With our intelligent search filter, you can swiftly find any ticket that you have already submitted. You can submit a ticket at any given moment as our customer support team members are available night and day and answer in no more than sixty minutes, although it seldom takes this much to receive help. With the Hepsia Control Panel, you will have everything in one single location and you can forget about having to sign in and out of 2 or more platforms to troubleshoot a simple issue.