There are different ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you opt for is a trouble ticket system. It is the easiest communication method for a number of reasons. In the event that no client support engineer is free at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will always be received. On top of that, you can copy ‘n’ paste extensive bits of information without needing to worry about spelling errors, and if a particular issue needs more time to be solved or a number of replies must be exchanged, all the information will be in the very same place, so each party can always see the comments written by the other one. The drawback of using tickets to touch base with your web hosting company is that they’re often separate from the hosting platform, which suggests that if you need to supply info or to adhere to guidelines, you’ll have to use at least two separate admin dashboards and this number could grow in case you want to manage multiple domain names. On top of that, lots of web hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while you are browsing your website files or updating various settings. The ticketing system is being strictly monitored 24x7x365 by our customer care staff and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to get support. In stark contrast to some providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request information in regards to any technical or billing issue. Also, you can read a collection of educative articles, which will help you solve the commonest obstacles on your own.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is integrated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated plans, which means that you won’t need an additional support platform to contact our client support staff – you can do it on the spot the moment you chance upon an obstacle. Sending a new ticket takes a few clicks of the mouse and finding an older one is just as simple. With our intelligent search filter, you can swiftly find any ticket that you have already submitted. You can submit a ticket at any given moment as our customer support team members are available night and day and answer in no more than sixty minutes, although it seldom takes this much to receive help. With the Hepsia Control Panel, you will have everything in one single location and you can forget about having to sign in and out of 2 or more platforms to troubleshoot a simple issue.