24/7 Customer Support in Shared Website Hosting
All of our shared website hosting plans offer you 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our website hosting solutions before you make a purchase or you're an existing customer and you have a question or a issue, you are able to contact us any time, including weekends and holidays. We have multiple channels to contact us - a couple of telephone lines worldwide for your convenience and live chat support for pre-sales, billing and basic questions; emails and support tickets for more technical issues or any issues that need longer time to investigate and take care of. Unlike a number of other web hosting providers, our trouble tickets have a warranted maximum reply time of only one hour, thus whatever the problem is, it'll be resolved timely and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you are able to take full advantage of our 24/7 support services even on official holidays. Your web sites will be available all of the time and so will we. With plenty of contact options, you'll be able to select the best method to contact us and learn more about our services in case you do not have an account yet, or request support in case you're already among our customers. You'll be able to give us a call, start a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options have 1-hour response time guarantee, even though it hardly ever takes over 20 min to receive assistance whatever the nature of the problem. With our customer and tech support services, we are available for you anytime you need us, not several days after that.
24/7 Customer Support in VPS Servers
When using our VPS hosting plans, you will never need to wait for more than 1 hour so as to get support for any type of issue that you may encounter regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all support tickets that you open through your billing Control Panel or e-mail messages which you send to our technical support crew. In addition, we have local phone numbers in several countries worldwide and a live chat service where we can easily help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 using the various methods of communication, so whatever your question or problem is, there will always be somebody to help you out without delay. If you need assistance with third-party software, which you cannot set up or which gives you troubles, you are able to benefit from the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time warranty, you will take advantage of prompt support when you buy a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, as a result when you open a support ticket from your billing account or you send an email message about any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will receive a reply within the hour, even during holidays. Our ticketing system is the perfect option when the matter involved needs a longer period of time to be solved or in case it should be forwarded to our admins, since it's easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to phone us or talk to a live agent via our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.